{"id":11789,"date":"2023-08-07T16:44:34","date_gmt":"2023-08-07T16:44:34","guid":{"rendered":"https:\/\/natus.com\/service-und-unterstuetzung\/technical-service\/"},"modified":"2025-09-05T09:01:11","modified_gmt":"2025-09-05T09:01:11","slug":"technischer-service","status":"publish","type":"page","link":"https:\/\/natus.com\/de\/support\/technischer-service\/","title":{"rendered":"Technischer Service"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":8364,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/page-customer-support.php","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-11789","page","type-page","status-publish","hentry"],"acf":{"content_blocks":[{"acf_fc_layout":"spacer","_acfe_flexible_toggle":"","spacer":{"module_options":{"":null,"module_id":"n65143c26d4d03","module_class":"","module_background_type":"color","module_background_color":"#00aaa7","module_background_image":false,"module_background_video":"","activate_custom_padding":false,"padding_top_desktop":"0","padding_top_tablet":"0","padding_top_mobile":"0","padding_bottom_desktop":"0","padding_bottom_tablet":"0","padding_bottom_mobile":"0","activate_custom_margin":false,"margin_top_desktop":"0","margin_top_tablet":"0","margin_top_mobile":"0","margin_bottom_desktop":"0","margin_bottom_tablet":"0","margin_bottom_mobile":"0","disable_on":[],"content_alignment_desktop":"left","content_alignment_tablet":"left","content_alignment_mobile":"left"},"height":"300"}},{"acf_fc_layout":"hero","_acfe_flexible_toggle":"","text_block_with_quick_navs":{"module_options":{"":null,"module_id":"n6500e85de2778","module_class":"","module_background_type":"color","module_background_color":"","module_background_image":false,"module_background_video":"","activate_custom_padding":false,"padding_top_desktop":"0","padding_top_tablet":"0","padding_top_mobile":"0","padding_bottom_desktop":"0","padding_bottom_tablet":"0","padding_bottom_mobile":"0","activate_custom_margin":false,"margin_top_desktop":"0","margin_top_tablet":"0","margin_top_mobile":"0","margin_bottom_desktop":"0","margin_bottom_tablet":"0","margin_bottom_mobile":"0","disable_on":[],"content_alignment_desktop":"left","content_alignment_tablet":"left","content_alignment_mobile":"left"},"text_block":"<h1>Technischer Service<\/h1>\n<p>Support, mit dem Sie immer einen Schritt voraus sind. Unser Versprechen, hervorragende Leistungen zu bieten, endet nicht mit Ihrem Kauf eines Ger\u00e4ts. Von <strong>Ger\u00e4tereparatur \u00fcber Wartung und Kalibrierung bis zum Helpdesk-Support<\/strong> \u2013 wir bieten Ihnen alles aus einer Hand.<\/p>\n<p>&nbsp;<\/p>\n<p>Mit dem weltweiten Anrufsystem und den E-Mail-Support-Optionen haben Sie mehrere bequeme M\u00f6glichkeiten, sich mit unserem globalen technischen Service in Verbindung zu setzen, um Unterst\u00fctzung zu erhalten.<\/p>\n","quick_nav_links":[{"link":{"type":"url","value":"#n6500e85de5120","url":"#n6500e85de5120","name":"#n6500e85de5120","title":"Kontakt","target":""}},{"link":{"type":"url","value":"#n6500e85e034c2","url":"#n6500e85e034c2","name":"#n6500e85e034c2","title":"Formularanfrage senden","target":""}}]}},{"acf_fc_layout":"divider","_acfe_flexible_toggle":"","divider":{"module_options":{"":null,"module_id":"n6500e85de3c43","module_class":"","module_background_type":"color","module_background_color":"","module_background_image":false,"module_background_video":"","activate_custom_padding":false,"padding_top_desktop":"0","padding_top_tablet":"0","padding_top_mobile":"0","padding_bottom_desktop":"0","padding_bottom_tablet":"0","padding_bottom_mobile":"0","activate_custom_margin":false,"margin_top_desktop":"0","margin_top_tablet":"0","margin_top_mobile":"0","margin_bottom_desktop":"0","margin_bottom_tablet":"0","margin_bottom_mobile":"0","disable_on":[],"content_alignment_desktop":"left","content_alignment_tablet":"left","content_alignment_mobile":"left"},"color":"#00aaa7","height":"12"}},{"acf_fc_layout":"accordions","_acfe_flexible_toggle":"","accordions_2_columns":{"module_options":{"":null,"module_id":"n6500e85de5120","module_class":"","module_background_type":"color","module_background_color":"","module_background_image":false,"module_background_video":"","activate_custom_padding":false,"padding_top_desktop":"0","padding_top_tablet":"0","padding_top_mobile":"0","padding_bottom_desktop":"0","padding_bottom_tablet":"0","padding_bottom_mobile":"0","activate_custom_margin":false,"margin_top_desktop":"0","margin_top_tablet":"0","margin_top_mobile":"0","margin_bottom_desktop":"0","margin_bottom_tablet":"0","margin_bottom_mobile":"0","disable_on":[],"content_alignment_desktop":"left","content_alignment_tablet":"left","content_alignment_mobile":"left"},"title":"Kontakt","accordions":[{"accordion_title":"Neuro","accordion_rows":[{"accordion_row_title":"Deutschland","accordion_row":[{"title":"Natus EMG-\/EEG-\/PSG-Produkte","description":"<p>Telefon: +49 89 83942 0<br \/>\nFax: +49 89 83942 777<\/p>\n<p>Technischer Service: \u00a0<a class=\"mailto\" href=\"mailto:service.europe@natus.com\" data-extlink=\"\">service.europe@natus.com<\/a><\/p>\n"},{"title":"BRAINQUICK \/ NEUROWERK Produkte","description":"<p>Telefon: +49 37297 82555<br \/>\nEmail: <a href=\"mailto:kundenservice@natus.com\">kundenservice@natus.com\u00a0<\/a><\/p>\n"}]},{"accordion_row_title":"Benelux","accordion_row":[{"title":"Nicolet Products","description":"<p>Telefon: +32 15 32 13 73<br \/>\nEmail: <a href=\"mailto:support.be@natus.com\">support.be@natus.com<\/a><\/p>\n"}]},{"accordion_row_title":" Andere L\u00e4nder","accordion_row":[{"title":"Dantec Produkte","description":"<p>Telefon: 905-829-5300 (International)<br \/>\nFax: 905-829-5304 or 888-404-2992<\/p>\n"},{"title":"Nicolet Produkte","description":"<p>Telefon: +1-608-829-8500 (International)<br \/>\nFax: + 1 608-829-8589<\/p>\n"},{"title":" EEG-Produkte","description":"<p>Telefon: 905-829-5300 (International)<br \/>\nFax: 905-829-5304 or 888-404-2992<\/p>\n"},{"title":"PSG-\/Schlaf-Produkte","description":"<p>Telefon: 1-613-254-8877 (International)<br \/>\nFax: 905-829-5304 or 888-404-2992<\/p>\n"},{"title":"Neurokritische Versorgung","description":"<p>Telefon: 608-829-8500 (International)<br \/>\nFax: + 1 608-829-8589<\/p>\n"}]}]}]}},{"acf_fc_layout":"tabs","_acfe_flexible_toggle":"","tabs_desktop_accordions_mobile":{"module_options":{"":null,"module_id":"n6500e85df1f98","module_class":"","module_background_type":"color","module_background_color":"","module_background_image":false,"module_background_video":"","activate_custom_padding":false,"padding_top_desktop":"0","padding_top_tablet":"0","padding_top_mobile":"0","padding_bottom_desktop":"0","padding_bottom_tablet":"0","padding_bottom_mobile":"0","activate_custom_margin":false,"margin_top_desktop":"0","margin_top_tablet":"0","margin_top_mobile":"0","margin_bottom_desktop":"0","margin_bottom_tablet":"0","margin_bottom_mobile":"0","disable_on":[],"content_alignment_desktop":"left","content_alignment_tablet":"left","content_alignment_mobile":"left"},"title":"Produktgarantien und Downloads","tabs":[{"tab_title":" Garantien f\u00fcr Neuro-Produkte","tab_column":[{"column_title":"Neuro","links":[{"link":{"type":"url","value":"https:\/\/natus.bynder.com\/m\/99021bd44ea07324\/original\/Natus-Neuro-Warranty-Statements.pdf","url":"https:\/\/natus.bynder.com\/m\/99021bd44ea07324\/original\/Natus-Neuro-Warranty-Statements.pdf","name":"https:\/\/natus.bynder.com\/m\/99021bd44ea07324\/original\/Natus-Neuro-Warranty-Statements.pdf","title":"Natus Warranty for all EMG \/ EEG \/ PSG \/ IOM \/ EP Systems","target":"_blank"}},{"link":{"type":"url","value":"https:\/\/natus.bynder.com\/m\/7ddcfef4cc40a0d5\/original\/Natus-Neuro-Warranty-Statements.pdf","url":"https:\/\/natus.bynder.com\/m\/7ddcfef4cc40a0d5\/original\/Natus-Neuro-Warranty-Statements.pdf","name":"https:\/\/natus.bynder.com\/m\/7ddcfef4cc40a0d5\/original\/Natus-Neuro-Warranty-Statements.pdf","title":"Camino ICP Warranty","target":"_blank"}},{"link":{"type":"url","value":"https:\/\/natus.bynder.com\/m\/6a2791b28544f320\/original\/Olympic-Brainz-Monitor-OBM-Warranty.pdf","url":"https:\/\/natus.bynder.com\/m\/6a2791b28544f320\/original\/Olympic-Brainz-Monitor-OBM-Warranty.pdf","name":"https:\/\/natus.bynder.com\/m\/6a2791b28544f320\/original\/Olympic-Brainz-Monitor-OBM-Warranty.pdf","title":"CFM Olympic Brainz Monitor Warranty - English","target":"_blank"}},{"link":{"type":"url","value":"https:\/\/natus.bynder.com\/m\/3fd01560ccdb7f9a\/original\/Olympic-Brainz-Monitor-OBM-Warranty-FR.pdf","url":"https:\/\/natus.bynder.com\/m\/3fd01560ccdb7f9a\/original\/Olympic-Brainz-Monitor-OBM-Warranty-FR.pdf","name":"https:\/\/natus.bynder.com\/m\/3fd01560ccdb7f9a\/original\/Olympic-Brainz-Monitor-OBM-Warranty-FR.pdf","title":"CFM Olympic Brainz Monitor Warranty - French","target":"_blank"}},{"link":{"type":"url","value":"https:\/\/natus.bynder.com\/m\/21d79f41ed04394a\/original\/Olympic-Medical-Product-Warranty.pdf","url":"https:\/\/natus.bynder.com\/m\/21d79f41ed04394a\/original\/Olympic-Medical-Product-Warranty.pdf","name":"https:\/\/natus.bynder.com\/m\/21d79f41ed04394a\/original\/Olympic-Medical-Product-Warranty.pdf","title":"Olympic Medical Product Warranty","target":"_blank"}}]}]},{"tab_title":"Gesch\u00e4ftsbedingungen","tab_column":[{"column_title":"Hearing Screening","links":[{"link":{"type":"post","value":"12776","url":"https:\/\/natus.com\/de\/geschaeftsbedingungen\/","name":"Gesch\u00e4ftsbedingungen","title":"Gesch\u00e4ftsbedingungen","target":""}}]}]},{"tab_title":"RETOUREN","tab_column":[{"column_title":"","links":[{"link":{"type":"url","value":"https:\/\/natus.bynder.com\/m\/53a36818d98471d9\/original\/DOC-067048_Natus-Technical-Support-Return-Policy_German.pdf","url":"https:\/\/natus.bynder.com\/m\/53a36818d98471d9\/original\/DOC-067048_Natus-Technical-Support-Return-Policy_German.pdf","name":"https:\/\/natus.bynder.com\/m\/53a36818d98471d9\/original\/DOC-067048_Natus-Technical-Support-Return-Policy_German.pdf","title":"R\u00fccknahmebedingungen des Technischen Supports","target":"_blank"}},{"link":{"type":"url","value":"#n6500e85e034c2","url":"#n6500e85e034c2","name":"#n6500e85e034c2","title":"Geben Sie die Referenznummer und die RMA-Verfolgung ein","target":""}}]}]}]}},{"acf_fc_layout":"product_manuals_eifus","_acfe_flexible_toggle":"","left_image_right_content_single_cta_landing":{"module_options":{"":null,"module_id":"n65036b5170919","module_class":"","module_background_type":"color","module_background_color":"#ffffff","module_background_image":false,"module_background_video":"","activate_custom_padding":false,"padding_top_desktop":"0","padding_top_tablet":"0","padding_top_mobile":"0","padding_bottom_desktop":"0","padding_bottom_tablet":"0","padding_bottom_mobile":"0","activate_custom_margin":false,"margin_top_desktop":"0","margin_top_tablet":"0","margin_top_mobile":"0","margin_bottom_desktop":"0","margin_bottom_tablet":"0","margin_bottom_mobile":"0","disable_on":[],"content_alignment_desktop":"left","content_alignment_tablet":"left","content_alignment_mobile":"left"},"":null,"image":{"ID":4337,"id":4337,"title":"Doctor on a tablet 800x450","filename":"Doctor-on-a-tablet-800x450-1.png","filesize":433489,"url":"https:\/\/natus.com\/wp-content\/uploads\/Doctor-on-a-tablet-800x450-1.png","link":"https:\/\/natus.com\/de\/support\/doctor-on-a-tablet-800x450-2\/","alt":"Doctor on a tablet","author":"2","description":"","caption":"","name":"doctor-on-a-tablet-800x450-2","status":"inherit","uploaded_to":8364,"date":"2023-09-14 19:11:09","modified":"2024-07-29 20:27:08","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/natus.com\/wp-includes\/images\/media\/default.png","width":800,"height":450,"sizes":{"thumbnail":"https:\/\/natus.com\/wp-content\/uploads\/Doctor-on-a-tablet-800x450-1.png","thumbnail-width":128,"thumbnail-height":72,"medium":"https:\/\/natus.com\/wp-content\/uploads\/Doctor-on-a-tablet-800x450-1.png","medium-width":800,"medium-height":450,"medium_large":"https:\/\/natus.com\/wp-content\/uploads\/Doctor-on-a-tablet-800x450-1-768x432.png","medium_large-width":768,"medium_large-height":432,"large":"https:\/\/natus.com\/wp-content\/uploads\/Doctor-on-a-tablet-800x450-1.png","large-width":800,"large-height":450,"1536x1536":"https:\/\/natus.com\/wp-content\/uploads\/Doctor-on-a-tablet-800x450-1.png","1536x1536-width":800,"1536x1536-height":450,"2048x2048":"https:\/\/natus.com\/wp-content\/uploads\/Doctor-on-a-tablet-800x450-1.png","2048x2048-width":800,"2048x2048-height":450}},"activate_image_caption":false,"image_caption_icon":false,"image_caption_title":"","image_caption_description":"","label":"Downloads","title":"Produkt-Wissenszentrum","description":"<p>Suchen Sie nach Produkthandb\u00fcchern oder elektronischen Gebrauchsanweisungen f\u00fcr Ihr Natus-Produkt? Besuchen Sie unser Produkt-Wissenszentrum.<\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/natus.bynder.com\/web\/6b2b59adbe92f133\/archived-product-manuals-\/\">Um fr\u00fchere Versionen der eIFUs f\u00fcr Produkte einzusehen, klicken Sie hier.<\/a><\/p>\n","link":{"type":"url","value":"https:\/\/natus.bynder.com\/web\/3109238f80bad185\/product-knowledge-center\/","url":"https:\/\/natus.bynder.com\/web\/3109238f80bad185\/product-knowledge-center\/","name":"https:\/\/natus.bynder.com\/web\/3109238f80bad185\/product-knowledge-center\/","title":"ZUGANGSINFORMATIONEN","target":"_blank"}}},{"acf_fc_layout":"software_downloads","_acfe_flexible_layout_title":"Service Contracts","_acfe_flexible_toggle":"","left_image_right_content_single_cta_landing":{"module_options":{"":null,"module_id":"n6509e1355a472","module_class":"","module_background_type":"color","module_background_color":"#ffffff","module_background_image":false,"module_background_video":"","activate_custom_padding":false,"padding_top_desktop":"0","padding_top_tablet":"0","padding_top_mobile":"0","padding_bottom_desktop":"0","padding_bottom_tablet":"0","padding_bottom_mobile":"0","activate_custom_margin":false,"margin_top_desktop":"0","margin_top_tablet":"0","margin_top_mobile":"0","margin_bottom_desktop":"0","margin_bottom_tablet":"0","margin_bottom_mobile":"0","disable_on":[],"content_alignment_desktop":"left","content_alignment_tablet":"left","content_alignment_mobile":"left"},"":null,"image":{"ID":5403,"id":5403,"title":"Service Contracts_800x450","filename":"Service-Contracts_800x450.png","filesize":538430,"url":"https:\/\/natus.com\/wp-content\/uploads\/Service-Contracts_800x450.png","link":"https:\/\/natus.com\/de\/support\/technischer-service\/service-contracts_800x450-2\/","alt":"Man looking through a magnifying glass","author":"2","description":"","caption":"","name":"service-contracts_800x450-2","status":"inherit","uploaded_to":11789,"date":"2023-09-19 19:10:54","modified":"2024-07-26 17:06:58","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/natus.com\/wp-includes\/images\/media\/default.png","width":800,"height":450,"sizes":{"thumbnail":"https:\/\/natus.com\/wp-content\/uploads\/Service-Contracts_800x450.png","thumbnail-width":128,"thumbnail-height":72,"medium":"https:\/\/natus.com\/wp-content\/uploads\/Service-Contracts_800x450.png","medium-width":800,"medium-height":450,"medium_large":"https:\/\/natus.com\/wp-content\/uploads\/Service-Contracts_800x450-768x432.png","medium_large-width":768,"medium_large-height":432,"large":"https:\/\/natus.com\/wp-content\/uploads\/Service-Contracts_800x450.png","large-width":800,"large-height":450,"1536x1536":"https:\/\/natus.com\/wp-content\/uploads\/Service-Contracts_800x450.png","1536x1536-width":800,"1536x1536-height":450,"2048x2048":"https:\/\/natus.com\/wp-content\/uploads\/Service-Contracts_800x450.png","2048x2048-width":800,"2048x2048-height":450}},"activate_image_caption":false,"image_caption_icon":false,"image_caption_title":"","image_caption_description":"","label":"MEHR ENTDECKEN","title":"Service-Programme ","description":"<p>Unabh\u00e4ngig davon, welchen Service oder Support Sie ben\u00f6tigen \u2013 Natus ist bestrebt, Ihnen die bestm\u00f6gliche Erfahrung zu bieten, damit Sie das Beste aus Ihren Ger\u00e4ten herausholen k\u00f6nnen. Entdecken Sie die von Natus angebotenen Servicevertr\u00e4ge.<\/p>\n","link":{"type":"post","value":"11793","url":"https:\/\/natus.com\/de\/support\/service-programme\/","name":"Service-Programme","title":"Mehr Erfahren","target":"_blank"}}},{"acf_fc_layout":"contact_form","_acfe_flexible_toggle":"","contact_form_landing":{"module_options":{"":null,"module_id":"n6500e85e034c2","module_class":"","module_background_type":"color","module_background_color":"","module_background_image":false,"module_background_video":"","activate_custom_padding":false,"padding_top_desktop":"0","padding_top_tablet":"0","padding_top_mobile":"0","padding_bottom_desktop":"0","padding_bottom_tablet":"0","padding_bottom_mobile":"0","activate_custom_margin":false,"margin_top_desktop":"0","margin_top_tablet":"0","margin_top_mobile":"0","margin_bottom_desktop":"0","margin_bottom_tablet":"0","margin_bottom_mobile":"0","disable_on":[],"content_alignment_desktop":"left","content_alignment_tablet":"left","content_alignment_mobile":"left"},"":null,"activate_intro":true,"intro_text":"Senden Sie uns Ihre Anfrage \u00fcber unser Kontaktformular","intro_text_color":"#005e63","intro_link":null,"activate_description":true,"description_title":"","description_copy":"Um Ihre Supportanfrage  zu \u00fcbermitteln, f\u00fcllen Sie bitte dieses Formular aus. <br \/>\r\n<br \/>\r\nJe genauer Sie sind, desto schneller k\u00f6nnen wir Ihre Frage weiterleiten und beantworten. Vielen Dank!","embed_code":"<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/embed\/v2.js\"><\/script>\r\n<script>\r\n  hbspt.forms.create({\r\n    region: \"na1\",\r\n    portalId: \"3002890\",\r\n    formId: \"f6b33a16-bfb3-49b7-9868-7e6531f9f27f\"\r\n  });\r\n<\/script>"}}],"activate_custom_page_js":false},"_links":{"self":[{"href":"https:\/\/natus.com\/de\/wp-json\/wp\/v2\/pages\/11789","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/natus.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/natus.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/natus.com\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/natus.com\/de\/wp-json\/wp\/v2\/comments?post=11789"}],"version-history":[{"count":10,"href":"https:\/\/natus.com\/de\/wp-json\/wp\/v2\/pages\/11789\/revisions"}],"predecessor-version":[{"id":24945,"href":"https:\/\/natus.com\/de\/wp-json\/wp\/v2\/pages\/11789\/revisions\/24945"}],"up":[{"embeddable":true,"href":"https:\/\/natus.com\/de\/wp-json\/wp\/v2\/pages\/8364"}],"wp:attachment":[{"href":"https:\/\/natus.com\/de\/wp-json\/wp\/v2\/media?parent=11789"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/natus.com\/de\/wp-json\/wp\/v2\/categories?post=11789"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/natus.com\/de\/wp-json\/wp\/v2\/tags?post=11789"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}