{"id":21134,"date":"2023-09-22T22:13:15","date_gmt":"2023-09-22T22:13:15","guid":{"rendered":"https:\/\/natus.com\/service-excellence\/"},"modified":"2024-08-15T18:40:17","modified_gmt":"2024-08-15T18:40:17","slug":"hervorragender-kundenservice","status":"publish","type":"page","link":"https:\/\/natus.com\/de\/hervorragender-kundenservice\/","title":{"rendered":"Hervorragender Natus-Kundenservice"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-21134","page","type-page","status-publish","hentry"],"acf":{"content_blocks":[{"acf_fc_layout":"hero1","_acfe_flexible_toggle":"","hero_locations":{"unique_id":"n650b16edc0d1b","background":{"ID":928,"id":928,"title":"locations-hero","filename":"locations-hero.jpg","filesize":249977,"url":"https:\/\/natus.com\/wp-content\/uploads\/locations-hero.jpg","link":"https:\/\/natus.com\/de\/standorte\/locations-hero-2\/","alt":"","author":"1","description":"","caption":"","name":"locations-hero-2","status":"inherit","uploaded_to":8340,"date":"2023-07-30 10:59:34","modified":"2023-09-21 15:29:51","menu_order":0,"mime_type":"image\/jpeg","type":"image","subtype":"jpeg","icon":"https:\/\/natus.com\/wp-includes\/images\/media\/default.png","width":1920,"height":500,"sizes":{"thumbnail":"https:\/\/natus.com\/wp-content\/uploads\/locations-hero.jpg","thumbnail-width":128,"thumbnail-height":33,"medium":"https:\/\/natus.com\/wp-content\/uploads\/locations-hero.jpg","medium-width":1920,"medium-height":500,"medium_large":"https:\/\/natus.com\/wp-content\/uploads\/locations-hero-768x200.jpg","medium_large-width":768,"medium_large-height":200,"large":"https:\/\/natus.com\/wp-content\/uploads\/locations-hero.jpg","large-width":1920,"large-height":500,"1536x1536":"https:\/\/natus.com\/wp-content\/uploads\/locations-hero-1536x400.jpg","1536x1536-width":1536,"1536x1536-height":400,"2048x2048":"https:\/\/natus.com\/wp-content\/uploads\/locations-hero.jpg","2048x2048-width":1920,"2048x2048-height":500}},"h1":"Hervorragender Natus-Kundenservice","description":""}},{"acf_fc_layout":"divider","_acfe_flexible_toggle":"","divider":{"module_options":{"":null,"module_id":"n651469d33f51f","module_class":"","module_background_type":"color","module_background_color":"","module_background_image":false,"module_background_video":"","activate_custom_padding":false,"padding_top_desktop":"0","padding_top_tablet":"0","padding_top_mobile":"0","padding_bottom_desktop":"0","padding_bottom_tablet":"0","padding_bottom_mobile":"0","activate_custom_margin":false,"margin_top_desktop":"0","margin_top_tablet":"0","margin_top_mobile":"0","margin_bottom_desktop":"-50","margin_bottom_tablet":"-30","margin_bottom_mobile":"-10","disable_on":[],"content_alignment_desktop":"left","content_alignment_tablet":"left","content_alignment_mobile":"left"},"color":"#00aaa7","height":"12"}},{"acf_fc_layout":"simple_content","_acfe_flexible_toggle":"","content_full_width_landing":{"module_options":{"":null,"module_id":"n651469d344e96","module_class":"","module_background_type":"color","module_background_color":"","module_background_image":false,"module_background_video":"","activate_custom_padding":true,"padding_top_desktop":"30","padding_top_tablet":"10","padding_top_mobile":"10","padding_bottom_desktop":"60","padding_bottom_tablet":"10","padding_bottom_mobile":"10","activate_custom_margin":false,"margin_top_desktop":"-30","margin_top_tablet":"-10","margin_top_mobile":"-10","margin_bottom_desktop":"-80","margin_bottom_tablet":"-10","margin_bottom_mobile":"-10","disable_on":[],"content_alignment_desktop":"left","content_alignment_tablet":"left","content_alignment_mobile":"left"},"content":"<h4><span style=\"color: #008b96;\">Mit branchenf\u00fchrender Technologie und au\u00dfergew\u00f6hnlichem Kundenservice k\u00f6nnen Sie f\u00fcr Ihre Patientinnen und Patienten viel bewirken.<\/span><\/h4>\n<p><strong>Eine f\u00fchrende Rolle in einer Branche erfordert Innovation. <\/strong>Nicht nur bei den L\u00f6sungen, die wir anbieten, sondern auch bei unserem Engagement, unsere Prozesse zu verbessern. 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Es ist immer einfach, jemanden ans Telefon zu bekommen \u2013 im Vergleich zu anderen Dienstleistern gibt es praktisch keine Wartezeit.","name":"Kunde von Natus Neuro","title":""}},{"acf_fc_layout":"right_image_left_content_single_cta","_acfe_flexible_toggle":"","right_image_left_content_single_cta_landing":{"module_options":{"":null,"module_id":"n651469d54b03a","module_class":"","module_background_type":"color","module_background_color":"","module_background_image":false,"module_background_video":"","activate_custom_padding":false,"padding_top_desktop":"0","padding_top_tablet":"0","padding_top_mobile":"0","padding_bottom_desktop":"0","padding_bottom_tablet":"0","padding_bottom_mobile":"0","activate_custom_margin":true,"margin_top_desktop":"0","margin_top_tablet":"0","margin_top_mobile":"0","margin_bottom_desktop":"0","margin_bottom_tablet":"0","margin_bottom_mobile":"0","disable_on":[],"content_alignment_desktop":"left","content_alignment_tablet":"left","content_alignment_mobile":"left"},"":null,"label":"","title":"Wir nutzen Ihr Feedback, um Erwartungen zu \u00fcbertreffen","description":"<p>Mit mehr als 80 Jahren Erfahrung im Dienst der Bed\u00fcrfnisse der \u00c4rzteschaft auf der ganzen Welt stehen wir bei Natus f\u00fcr die Qualit\u00e4t unserer L\u00f6sungen ein und sorgen daf\u00fcr, dass unsere Kundschaft immer die bestm\u00f6gliche Erfahrung hat.<\/p>\n<p>&nbsp;<\/p>\n<p>Dank des Feedbacks der Personen, die unsere Produkte nutzen, haben wir Zeit und Ressourcen darauf verwendet, unsere Service-Infrastruktur zu verbessern, um denjenigen, die sich f\u00fcr Natus entscheiden, einen noch gr\u00f6\u00dferen Nutzen zu bieten.<\/p>\n<ul class=\"color-list\">\n<li><span style=\"color: #008b96;\"><strong>Implementierung eines fortschrittlichen, weltweiten Anrufsystems<\/strong> <\/span> \u2013 basierend auf RingCentral \u2013 mit dem unser Serviceteam vorrangige Serviceanrufe schnell bearbeiten und alle Anfragen einheitlicher und effizienter beantworten kann<\/li>\n<li><span style=\"color: #008b96;\"><strong>Erweiterte Schulungen f\u00fcr unser Au\u00dfendienstteam<\/strong><\/span> und verbesserter Echtzeit-Informationszugang mit einem neuen CRM-System von Salesforce zur besseren Verwaltung und Bearbeitung aller Anfragen<\/li>\n<li><span style=\"color: #008b96;\"><strong>Erh\u00f6hung der Anzahl der Teammitglieder des technischen Supports und des professionellen Kundenserviceteams<\/strong><\/span>, um einen pers\u00f6nlicheren und aufmerksamen Kundenservice zu erm\u00f6glichen<\/li>\n<li><span style=\"color: #008b96;\"><strong>Kontinuierliche Messung und Verfolgung des <\/strong> <\/span>Feedbacks der Kundschaft zu den Leistungen unseres Kundenservice, um neue Wege zu finden, unsere Kundschaft besser zu bedienen<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Durch diese Aktualisierungen k\u00f6nnen wir unserer Kundschaft einen reibungsloseren Kundenservice bieten.<\/strong><\/p>\n","link":null,"image":{"ID":16259,"id":16259,"title":"Service Contracts 2_800x450","filename":"Service-Contracts-2_800x450.png","filesize":542132,"url":"https:\/\/natus.com\/wp-content\/uploads\/Service-Contracts-2_800x450.png","link":"https:\/\/natus.com\/de\/hervorragender-kundenservice\/service-contracts-2_800x450-2\/","alt":"Service Contracts - 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