It's the way forward in hearing care

It's the way forward in hearing care

We offer forward-looking hearing care professionals valuable knowledge gathered in our more than 50 years as a leader in hearing care. You’ll find information about how to attract and engage more patients and run a more efficient business. 



Streamlining your work processes is good for your business, but it can also contribute to smoother, more successful fittings and a better patients experience. Here are some ideas

Use assistants for routine tasks. 
Consider hiring an assistant – or training a current employee – to help with time-consuming tasks that don’t require your level of expertise and take you away from selling hearing aids. For example, an assistant can handle the manual processes, logistics and paperwork associated with sending earmoulds, clean hearing aids and replace receivers instead of sending hearing aids out for repair or requiring your valuable time. Consider setting up a walk-in repair clinic. You’ll be able to schedule more appointments and your patients will appreciate the great service you provide.
Ensure a proper fit and reduce remakes and returns.
Patients are less likely to return a well-fitting hearing aid. New integrated verification tools offered by Aurical® (including IMC, or Inter Modular communication) allow you to provide a verified “match to target” fitting directly from your hearing instrument programing software. And make sure your earmould impressions are good enough from the start to reduce remakes and returns.
Take advantage of new advances in hearing care and automate as many processes as possible 
There are new developments in hearing care technology that can transform the way you provide hearing care. The arrival of PC-based diagnostic and fitting equipment like those operated with OtoSuite® integrate easily into Noah (or into your EMR/OMS), eliminating the need for manual data entry or scanning of results. What’s more, advancements in 3D digital technology are making inroads into hearing care. Don’t miss out on the future of hearing care – and boost efficiency and personalisation in your clinic. 

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Everyone knows about offering a free hearing test to drive traffic to your clinic, but what else can you do to attract new patients? Here are some ideas:

Get them talking – about you and your clinic. A glowing mention from a current patient is a great way to generate positive word of mouth and attract new patients. One guaranteed way to impress people is to show them something completely new and different – something memorable that they can see or hear and talk about when meeting with family and friends. It could be a video of their own ear canal made with an otoscope. Or, a demonstration of amplification using real ear/speech mapping. It could also be the newest and most advanced technology within hearing care counselling. The time it takes to do either will pay off in positive word of mouth – and more referrals – down the road. 
Be known in your community – as a hearing care specialist not just a hearing aid provider. Consider offering hearing care protection at your clinic. Think about participating next time there is a health fair at the community center by giving a presentation about the importance of hearing protection. Or contact the music department at a local high school or university and offer to introduce students to the importance of hearing protection. It’s a great way to start building awareness of your clinic and your services, as well as build your referral base. 
Offer personalised service. Providing a personalised experience for your patients not only boosts client satisfaction, it can also help differentiate your clinic from the one down the street. Look for new ways you and your staff can make your patients feel special as soon as they walk through your door. Take time to get to know your patient. Current and new hearing care technologies can help. Making your patient feel special through a more personalised experience creates trust and confidence in you and makes counselling easier later on in the sales process.

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There are many ways your patients benefit from counselling; but counselling can also help you:

Boost confidence and build trust. 
Counselling can help your patients feel that you’re the right professional to help them. Using the latest and most advanced technologies demonstrates you take your patients and their challenges seriously. Listening to your patients’ specific needs and basing your diagnostics around them is an effective way to build connections. Counselling also helps patients become confident that amplification will improve their lives.
Discuss expectations from the beginning. 
An important part of counselling is discussing and aligning expectations. And, it’s important that patients understand what to expect upfront rather than at the tail end of the sales process. Conduct all the assessments required for a professional counselling process to uncover any unknowns early in the process. Discussing expectations early on means your patients will wear their hearing aids consistently and be happier with them in the end. 
Ensure patients will return to you. 
You know that working with patients to fine tune their hearing aids to suit their preferences and lifestyle is part of every successful fitting. Make sure they know it too – and that they understand that returning to your clinic for adjustments is not only allowed, but strongly encouraged. But what if they don’t buy a hearing aid on the first visit? Establishing loyalty and trust through counselling and a personalised experience with the professional helps to anchor your patients to your clinic and makes it more likely that the customers will return to your shop, even if you do not make the sale on the first visit. 

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Get in touch about how Otometrics can support you in adding value to your clinic.