{"id":11791,"date":"2023-08-07T16:44:34","date_gmt":"2023-08-07T16:44:34","guid":{"rendered":"https:\/\/natus.com\/servicio-y-soporte\/technical-service\/"},"modified":"2025-10-02T19:24:46","modified_gmt":"2025-10-02T19:24:46","slug":"servicio-tecnico","status":"publish","type":"page","link":"https:\/\/natus.com\/es\/soporte\/servicio-tecnico\/","title":{"rendered":"Servicio t\u00e9cnico"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":8369,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/page-customer-support.php","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-11791","page","type-page","status-publish","hentry"],"acf":{"content_blocks":[{"acf_fc_layout":"spacer","_acfe_flexible_toggle":"","spacer":{"module_options":{"":null,"module_id":"n65143c26d4d03","module_class":"","module_background_type":"color","module_background_color":"#00aaa7","module_background_image":false,"module_background_video":"","activate_custom_padding":false,"padding_top_desktop":"0","padding_top_tablet":"0","padding_top_mobile":"0","padding_bottom_desktop":"0","padding_bottom_tablet":"0","padding_bottom_mobile":"0","activate_custom_margin":false,"margin_top_desktop":"0","margin_top_tablet":"0","margin_top_mobile":"0","margin_bottom_desktop":"0","margin_bottom_tablet":"0","margin_bottom_mobile":"0","disable_on":[],"content_alignment_desktop":"left","content_alignment_tablet":"left","content_alignment_mobile":"left"},"height":"300"}},{"acf_fc_layout":"hero","_acfe_flexible_toggle":"","text_block_with_quick_navs":{"module_options":{"":null,"module_id":"n6500e85de2778","module_class":"","module_background_type":"color","module_background_color":"","module_background_image":false,"module_background_video":"","activate_custom_padding":false,"padding_top_desktop":"0","padding_top_tablet":"0","padding_top_mobile":"0","padding_bottom_desktop":"0","padding_bottom_tablet":"0","padding_bottom_mobile":"0","activate_custom_margin":false,"margin_top_desktop":"0","margin_top_tablet":"0","margin_top_mobile":"0","margin_bottom_desktop":"0","margin_bottom_tablet":"0","margin_bottom_mobile":"0","disable_on":[],"content_alignment_desktop":"left","content_alignment_tablet":"left","content_alignment_mobile":"left"},"text_block":"<h1>Servicio T\u00e9cnico<\/h1>\n<p>Soporte que le permite ir un paso por delante. Nuestra promesa de ofrecer la excelencia no se acaba despu\u00e9s de haber comprado el producto. Estamos con usted en cada paso de <strong>cualquier procedimiento relacionado con la reparaci\u00f3n de equipos, el mantenimiento del servicio y los servicios de asistencia.<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>Con las opciones del sistema de llamadas en todo el mundo y de soporte por correo electr\u00f3nico, existen m\u00faltiples opciones pr\u00e1cticas para conectarse con nuestro equipo de servicio t\u00e9cnico global para obtener asistencia.<\/p>\n","quick_nav_links":[{"link":{"type":"url","value":"#n6500e85de5120","url":"#n6500e85de5120","name":"#n6500e85de5120","title":"N\u00daMEROS DE CONTACTO ","target":""}},{"link":{"type":"url","value":"#n6500e85e034c2","url":"#n6500e85e034c2","name":"#n6500e85e034c2","title":"ENVIAR CONSULTA POR CORREO ELECTR\u00d3NICO ","target":""}}]}},{"acf_fc_layout":"divider","_acfe_flexible_toggle":"","divider":{"module_options":{"":null,"module_id":"n6500e85de3c43","module_class":"","module_background_type":"color","module_background_color":"","module_background_image":false,"module_background_video":"","activate_custom_padding":false,"padding_top_desktop":"0","padding_top_tablet":"0","padding_top_mobile":"0","padding_bottom_desktop":"0","padding_bottom_tablet":"0","padding_bottom_mobile":"0","activate_custom_margin":false,"margin_top_desktop":"0","margin_top_tablet":"0","margin_top_mobile":"0","margin_bottom_desktop":"0","margin_bottom_tablet":"0","margin_bottom_mobile":"0","disable_on":[],"content_alignment_desktop":"left","content_alignment_tablet":"left","content_alignment_mobile":"left"},"color":"#00aaa7","height":"12"}},{"acf_fc_layout":"accordions","_acfe_flexible_toggle":"","accordions_2_columns":{"module_options":{"":null,"module_id":"n6500e85de5120","module_class":"","module_background_type":"color","module_background_color":"","module_background_image":false,"module_background_video":"","activate_custom_padding":false,"padding_top_desktop":"0","padding_top_tablet":"0","padding_top_mobile":"0","padding_bottom_desktop":"0","padding_bottom_tablet":"0","padding_bottom_mobile":"0","activate_custom_margin":false,"margin_top_desktop":"0","margin_top_tablet":"0","margin_top_mobile":"0","margin_bottom_desktop":"0","margin_bottom_tablet":"0","margin_bottom_mobile":"0","disable_on":[],"content_alignment_desktop":"left","content_alignment_tablet":"left","content_alignment_mobile":"left"},"title":"Contact Numbers","accordions":[{"accordion_title":"Neuro","accordion_rows":[{"accordion_row_title":"EEG","accordion_row":[{"title":"Productos Xltek \/ NeuroWorks \/ Grass","description":"<p>Toll Free: 800-387-7516 (US &amp; Canada)<br \/>\nTel: 905-829-5300 (International)<br \/>\nFax: 905-829-5304 or 888-404-2992<\/p>\n"},{"title":"Productos Schwarzer","description":"<p>Tel: +49 89 83942 0 (Munich, Germany)<\/p>\n"},{"title":"Productos BRAINQUICK","description":"<p>Tel: +49.37297.82555<\/p>\n<p>Monday to Friday 8:00 a.m. to 4:30 p.m.<\/p>\n<p>Email: <a href=\"mailto:kundenservice@natus.com\">kundenservice@natus.com\u00a0<\/a><\/p>\n"},{"title":"BrainWatch Point-of-Care EEG","description":"<p>Phone: 1-800-356-0007 (US)<br \/>\nEmail: <a href=\"mailto:brainwatch@natus.com\">brainwatch@natus.com<\/a><\/p>\n"}]},{"accordion_row_title":"EMG","accordion_row":[{"title":"Productos Nicolet","description":"<p>Toll Free: 800-356-0007 (US &amp; Canada)<br \/>\nTel: +1-608-829-8500 (International)<br \/>\nFax: + 1 608-829-8589<\/p>\n"},{"title":"Productos Dantec","description":"<p>Toll Free: 800-387-7516 (US &amp; Canada)<br \/>\nTel: 905-829-5300 (International)<br \/>\nFax: 905-829-5304 or 888-404-2992<\/p>\n"},{"title":"Productos NEUROWERK","description":"<p>Tel: +49.37297.82555<\/p>\n<p>Monday to Friday 8:00 a.m. to 4:30 p.m.<\/p>\n<p>Email: <a href=\"mailto:kundenservice@natus.com\">kundenservice@natus.com\u00a0<\/a><\/p>\n"}]},{"accordion_row_title":"PSG\/Sue\u00f1o","accordion_row":[{"title":"Productos SleepWorks","description":"<p>Tel: 888-662-7632 (US &amp; Canada)<br \/>\nTel: 1-613-254-8877 (International)<br \/>\nFax: 905-829-5304 or 888-404-2992<\/p>\n"},{"title":"Productos Embla","description":"<p>Tel: 888-662-7632 (US &amp; Canada)<br \/>\nTel: 1-613-254-8877 (International)<br \/>\nFax: 905-829-5304 or 888-404-2992<\/p>\n"}]},{"accordion_row_title":"Cuidados Neurointensivos","accordion_row":[{"title":"Camino","description":"<p>Toll Free: 800-356-0007 (US &amp; Canada)<br \/>\nTel: 608-829-8500 (International)<br \/>\nFax: + 1 608-829-8589<\/p>\n"}]},{"accordion_row_title":"Otros","accordion_row":[{"title":" Otros Productos Neuro","description":"<p>Toll-Free: 877-842-7970 (US &amp; Canada)<br \/>\nTel: +1 303-431-9400<br \/>\nFax: 608-829-8639<\/p>\n"}]}]}]}},{"acf_fc_layout":"tabs","_acfe_flexible_toggle":"","tabs_desktop_accordions_mobile":{"module_options":{"":null,"module_id":"n6500e85df1f98","module_class":"","module_background_type":"color","module_background_color":"","module_background_image":false,"module_background_video":"","activate_custom_padding":false,"padding_top_desktop":"0","padding_top_tablet":"0","padding_top_mobile":"0","padding_bottom_desktop":"0","padding_bottom_tablet":"0","padding_bottom_mobile":"0","activate_custom_margin":false,"margin_top_desktop":"0","margin_top_tablet":"0","margin_top_mobile":"0","margin_bottom_desktop":"0","margin_bottom_tablet":"0","margin_bottom_mobile":"0","disable_on":[],"content_alignment_desktop":"left","content_alignment_tablet":"left","content_alignment_mobile":"left"},"title":"Garant\u00edas de los productos y descargas","tabs":[{"tab_title":"Garant\u00edas De Los Productos  Neuro","tab_column":[{"column_title":"Neuro","links":[{"link":{"type":"url","value":"https:\/\/natus.bynder.com\/m\/99021bd44ea07324\/original\/Natus-Neuro-Warranty-Statements.pdf","url":"https:\/\/natus.bynder.com\/m\/99021bd44ea07324\/original\/Natus-Neuro-Warranty-Statements.pdf","name":"https:\/\/natus.bynder.com\/m\/99021bd44ea07324\/original\/Natus-Neuro-Warranty-Statements.pdf","title":"Natus Warranty for all EMG \/ EEG \/ PSG \/ IOM \/ EP Systems","target":"_blank"}},{"link":{"type":"url","value":"https:\/\/natus.bynder.com\/m\/7ddcfef4cc40a0d5\/original\/Natus-Neuro-Warranty-Statements.pdf","url":"https:\/\/natus.bynder.com\/m\/7ddcfef4cc40a0d5\/original\/Natus-Neuro-Warranty-Statements.pdf","name":"https:\/\/natus.bynder.com\/m\/7ddcfef4cc40a0d5\/original\/Natus-Neuro-Warranty-Statements.pdf","title":"Camino ICP Warranty","target":"_blank"}},{"link":{"type":"url","value":"https:\/\/natus.bynder.com\/m\/6a2791b28544f320\/original\/Olympic-Brainz-Monitor-OBM-Warranty.pdf","url":"https:\/\/natus.bynder.com\/m\/6a2791b28544f320\/original\/Olympic-Brainz-Monitor-OBM-Warranty.pdf","name":"https:\/\/natus.bynder.com\/m\/6a2791b28544f320\/original\/Olympic-Brainz-Monitor-OBM-Warranty.pdf","title":"CFM Olympic Brainz Monitor Warranty - English","target":"_blank"}},{"link":{"type":"url","value":"https:\/\/natus.bynder.com\/m\/3fd01560ccdb7f9a\/original\/Olympic-Brainz-Monitor-OBM-Warranty-FR.pdf","url":"https:\/\/natus.bynder.com\/m\/3fd01560ccdb7f9a\/original\/Olympic-Brainz-Monitor-OBM-Warranty-FR.pdf","name":"https:\/\/natus.bynder.com\/m\/3fd01560ccdb7f9a\/original\/Olympic-Brainz-Monitor-OBM-Warranty-FR.pdf","title":"CFM Olympic Brainz Monitor Warranty - French","target":"_blank"}},{"link":{"type":"url","value":"https:\/\/natus.bynder.com\/m\/21d79f41ed04394a\/original\/Olympic-Medical-Product-Warranty.pdf","url":"https:\/\/natus.bynder.com\/m\/21d79f41ed04394a\/original\/Olympic-Medical-Product-Warranty.pdf","name":"https:\/\/natus.bynder.com\/m\/21d79f41ed04394a\/original\/Olympic-Medical-Product-Warranty.pdf","title":"Olympic Medical Product Warranty","target":"_blank"}}]}]},{"tab_title":"T\u00c9RMINOS Y CONDICIONES ","tab_column":[{"column_title":"","links":[{"link":{"type":"post","value":"6703","url":"https:\/\/natus.com\/terms-conditions\/","name":"Terms &#038; Conditions","title":"T\u00e9rminos y Condiciones ","target":"_blank"}}]}]},{"tab_title":"DEVOLUCIONES","tab_column":[{"column_title":"","links":[{"link":{"type":"url","value":"https:\/\/natus.bynder.com\/m\/10f2d280d7addc00\/original\/DOC-067051_Natus-Technical-Support-Return-Policy_Spanish.pdf","url":"https:\/\/natus.bynder.com\/m\/10f2d280d7addc00\/original\/DOC-067051_Natus-Technical-Support-Return-Policy_Spanish.pdf","name":"https:\/\/natus.bynder.com\/m\/10f2d280d7addc00\/original\/DOC-067051_Natus-Technical-Support-Return-Policy_Spanish.pdf","title":"Pol\u00edtica de devoluciones de asistencia t\u00e9cnica","target":"_blank"}},{"link":{"type":"url","value":"#n6500e85e034c2","url":"#n6500e85e034c2","name":"#n6500e85e034c2","title":"Env\u00eda el n\u00famero de referencia y el seguimiento de la Autorizaci\u00f3n de Devoluci\u00f3n de Mercanc\u00eda (RMA)","target":""}}]}]}]}},{"acf_fc_layout":"product_manuals_eifus","_acfe_flexible_toggle":"","left_image_right_content_single_cta_landing":{"module_options":{"":null,"module_id":"n65036b5170919","module_class":"","module_background_type":"color","module_background_color":"#ffffff","module_background_image":false,"module_background_video":"","activate_custom_padding":false,"padding_top_desktop":"0","padding_top_tablet":"0","padding_top_mobile":"0","padding_bottom_desktop":"0","padding_bottom_tablet":"0","padding_bottom_mobile":"0","activate_custom_margin":false,"margin_top_desktop":"0","margin_top_tablet":"0","margin_top_mobile":"0","margin_bottom_desktop":"0","margin_bottom_tablet":"0","margin_bottom_mobile":"0","disable_on":[],"content_alignment_desktop":"left","content_alignment_tablet":"left","content_alignment_mobile":"left"},"":null,"image":{"ID":4339,"id":4339,"title":"Doctor on a tablet 800x450","filename":"Doctor-on-a-tablet-800x450-1.png","filesize":433489,"url":"https:\/\/natus.com\/wp-content\/uploads\/Doctor-on-a-tablet-800x450-1.png","link":"https:\/\/natus.com\/es\/soporte\/doctor-on-a-tablet-800x450-2\/","alt":"Doctor on a tablet","author":"2","description":"","caption":"","name":"doctor-on-a-tablet-800x450-2","status":"inherit","uploaded_to":8369,"date":"2023-09-14 19:11:09","modified":"2024-07-29 20:27:08","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/natus.com\/wp-includes\/images\/media\/default.png","width":800,"height":450,"sizes":{"thumbnail":"https:\/\/natus.com\/wp-content\/uploads\/Doctor-on-a-tablet-800x450-1.png","thumbnail-width":128,"thumbnail-height":72,"medium":"https:\/\/natus.com\/wp-content\/uploads\/Doctor-on-a-tablet-800x450-1.png","medium-width":800,"medium-height":450,"medium_large":"https:\/\/natus.com\/wp-content\/uploads\/Doctor-on-a-tablet-800x450-1-768x432.png","medium_large-width":768,"medium_large-height":432,"large":"https:\/\/natus.com\/wp-content\/uploads\/Doctor-on-a-tablet-800x450-1.png","large-width":800,"large-height":450,"1536x1536":"https:\/\/natus.com\/wp-content\/uploads\/Doctor-on-a-tablet-800x450-1.png","1536x1536-width":800,"1536x1536-height":450,"2048x2048":"https:\/\/natus.com\/wp-content\/uploads\/Doctor-on-a-tablet-800x450-1.png","2048x2048-width":800,"2048x2048-height":450}},"activate_image_caption":false,"image_caption_icon":false,"image_caption_title":"","image_caption_description":"","label":"DESCARGAS","title":"Centro de Informaci\u00f3n Sobre Productos ","description":"<p>\u00bfBusca manuales de productos o instrucciones de uso electr\u00f3nicas para su producto Natus? Acceda a nuestro Centro de informaci\u00f3n sobre productos.<\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/natus.bynder.com\/web\/6b2b59adbe92f133\/archived-product-manuals-\/\">Para consultar las revisiones anteriores de las instrucciones de uso electr\u00f3nicas (eIFU) de los productos, haga clic aqu\u00ed. <\/a><\/p>\n","link":{"type":"url","value":"https:\/\/natus.bynder.com\/web\/3109238f80bad185\/product-knowledge-center\/","url":"https:\/\/natus.bynder.com\/web\/3109238f80bad185\/product-knowledge-center\/","name":"https:\/\/natus.bynder.com\/web\/3109238f80bad185\/product-knowledge-center\/","title":"ACCESO ","target":"_blank"}}},{"acf_fc_layout":"software_downloads","_acfe_flexible_layout_title":"Service Contracts","_acfe_flexible_toggle":"","left_image_right_content_single_cta_landing":{"module_options":{"":null,"module_id":"n6509e1355a472","module_class":"","module_background_type":"color","module_background_color":"#ffffff","module_background_image":false,"module_background_video":"","activate_custom_padding":false,"padding_top_desktop":"0","padding_top_tablet":"0","padding_top_mobile":"0","padding_bottom_desktop":"0","padding_bottom_tablet":"0","padding_bottom_mobile":"0","activate_custom_margin":false,"margin_top_desktop":"0","margin_top_tablet":"0","margin_top_mobile":"0","margin_bottom_desktop":"0","margin_bottom_tablet":"0","margin_bottom_mobile":"0","disable_on":[],"content_alignment_desktop":"left","content_alignment_tablet":"left","content_alignment_mobile":"left"},"":null,"image":{"ID":5405,"id":5405,"title":"Service Contracts_800x450","filename":"Service-Contracts_800x450.png","filesize":538430,"url":"https:\/\/natus.com\/wp-content\/uploads\/Service-Contracts_800x450.png","link":"https:\/\/natus.com\/es\/soporte\/servicio-tecnico\/service-contracts_800x450-2\/","alt":"Man looking through a magnifying glass","author":"2","description":"","caption":"","name":"service-contracts_800x450-2","status":"inherit","uploaded_to":11791,"date":"2023-09-19 19:10:54","modified":"2024-07-26 17:06:58","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/natus.com\/wp-includes\/images\/media\/default.png","width":800,"height":450,"sizes":{"thumbnail":"https:\/\/natus.com\/wp-content\/uploads\/Service-Contracts_800x450.png","thumbnail-width":128,"thumbnail-height":72,"medium":"https:\/\/natus.com\/wp-content\/uploads\/Service-Contracts_800x450.png","medium-width":800,"medium-height":450,"medium_large":"https:\/\/natus.com\/wp-content\/uploads\/Service-Contracts_800x450-768x432.png","medium_large-width":768,"medium_large-height":432,"large":"https:\/\/natus.com\/wp-content\/uploads\/Service-Contracts_800x450.png","large-width":800,"large-height":450,"1536x1536":"https:\/\/natus.com\/wp-content\/uploads\/Service-Contracts_800x450.png","1536x1536-width":800,"1536x1536-height":450,"2048x2048":"https:\/\/natus.com\/wp-content\/uploads\/Service-Contracts_800x450.png","2048x2048-width":800,"2048x2048-height":450}},"activate_image_caption":false,"image_caption_icon":false,"image_caption_title":"","image_caption_description":"","label":"DESCUBRIR M\u00c1S ","title":"Programas de Servicios ","description":"<p>Independientemente del nivel de servicio o asistencia que necesite, Natus se compromete a proporcionarle la mejor experiencia posible para ayudarle a sacar el m\u00e1ximo partido de su equipo. Explore los contratos de servicios ofrecidos por Natus.<\/p>\n","link":{"type":"post","value":"11795","url":"https:\/\/natus.com\/es\/soporte\/programas-servicios\/","name":"Programas de Servicios","title":"M\u00c1S INFORMACI\u00d3N ","target":"_blank"}}},{"acf_fc_layout":"contact_form","_acfe_flexible_toggle":"","contact_form_landing":{"module_options":{"":null,"module_id":"n6500e85e034c2","module_class":"","module_background_type":"color","module_background_color":"","module_background_image":false,"module_background_video":"","activate_custom_padding":false,"padding_top_desktop":"0","padding_top_tablet":"0","padding_top_mobile":"0","padding_bottom_desktop":"0","padding_bottom_tablet":"0","padding_bottom_mobile":"0","activate_custom_margin":false,"margin_top_desktop":"0","margin_top_tablet":"0","margin_top_mobile":"0","margin_bottom_desktop":"0","margin_bottom_tablet":"0","margin_bottom_mobile":"0","disable_on":[],"content_alignment_desktop":"left","content_alignment_tablet":"left","content_alignment_mobile":"left"},"":null,"activate_intro":true,"intro_text":"\u00bfPrefiere enviar su pregunta de asistencia por correo electr\u00f3nico? ","intro_text_color":"#005e63","intro_link":null,"activate_description":true,"description_title":"","description_copy":"Para enviar su pregunta de asistencia por correo electr\u00f3nico, rellene este formulario. <br \/>\r\n<br \/>\r\nCuanto m\u00e1s precisa sea, m\u00e1s r\u00e1pido podremos encauzar y responder a su pregunta. \u00a1Gracias! ","embed_code":"<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/embed\/v2.js\"><\/script>\r\n<script>\r\n  hbspt.forms.create({\r\n    region: \"na1\",\r\n    portalId: \"3002890\",\r\n    formId: \"9529eb32-173f-4932-8cb8-af95fb4e9118\"\r\n  });\r\n<\/script>"}}],"activate_custom_page_js":false},"_links":{"self":[{"href":"https:\/\/natus.com\/es\/wp-json\/wp\/v2\/pages\/11791","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/natus.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/natus.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/natus.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/natus.com\/es\/wp-json\/wp\/v2\/comments?post=11791"}],"version-history":[{"count":11,"href":"https:\/\/natus.com\/es\/wp-json\/wp\/v2\/pages\/11791\/revisions"}],"predecessor-version":[{"id":24947,"href":"https:\/\/natus.com\/es\/wp-json\/wp\/v2\/pages\/11791\/revisions\/24947"}],"up":[{"embeddable":true,"href":"https:\/\/natus.com\/es\/wp-json\/wp\/v2\/pages\/8369"}],"wp:attachment":[{"href":"https:\/\/natus.com\/es\/wp-json\/wp\/v2\/media?parent=11791"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/natus.com\/es\/wp-json\/wp\/v2\/categories?post=11791"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/natus.com\/es\/wp-json\/wp\/v2\/tags?post=11791"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}