{"id":21136,"date":"2023-09-22T22:13:15","date_gmt":"2023-09-22T22:13:15","guid":{"rendered":"https:\/\/natus.com\/service-excellence\/"},"modified":"2024-08-15T18:50:27","modified_gmt":"2024-08-15T18:50:27","slug":"excelencia-en-el-servicio","status":"publish","type":"page","link":"https:\/\/natus.com\/es\/excelencia-en-el-servicio\/","title":{"rendered":"Excelencia en el servicio Natus"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-21136","page","type-page","status-publish","hentry"],"acf":{"content_blocks":[{"acf_fc_layout":"hero1","_acfe_flexible_toggle":"","hero_locations":{"unique_id":"n650b16edc0d1b","background":{"ID":930,"id":930,"title":"locations-hero","filename":"locations-hero.jpg","filesize":249977,"url":"https:\/\/natus.com\/wp-content\/uploads\/locations-hero.jpg","link":"https:\/\/natus.com\/es\/ubicaciones\/locations-hero-2\/","alt":"","author":"1","description":"","caption":"","name":"locations-hero-2","status":"inherit","uploaded_to":8346,"date":"2023-07-30 10:59:34","modified":"2023-09-21 15:29:51","menu_order":0,"mime_type":"image\/jpeg","type":"image","subtype":"jpeg","icon":"https:\/\/natus.com\/wp-includes\/images\/media\/default.png","width":1920,"height":500,"sizes":{"thumbnail":"https:\/\/natus.com\/wp-content\/uploads\/locations-hero.jpg","thumbnail-width":128,"thumbnail-height":33,"medium":"https:\/\/natus.com\/wp-content\/uploads\/locations-hero.jpg","medium-width":1920,"medium-height":500,"medium_large":"https:\/\/natus.com\/wp-content\/uploads\/locations-hero-768x200.jpg","medium_large-width":768,"medium_large-height":200,"large":"https:\/\/natus.com\/wp-content\/uploads\/locations-hero.jpg","large-width":1920,"large-height":500,"1536x1536":"https:\/\/natus.com\/wp-content\/uploads\/locations-hero-1536x400.jpg","1536x1536-width":1536,"1536x1536-height":400,"2048x2048":"https:\/\/natus.com\/wp-content\/uploads\/locations-hero.jpg","2048x2048-width":1920,"2048x2048-height":500}},"h1":"Excelencia en el servicio Natus","description":""}},{"acf_fc_layout":"divider","_acfe_flexible_toggle":"","divider":{"module_options":{"":null,"module_id":"n651469d33f51f","module_class":"","module_background_type":"color","module_background_color":"","module_background_image":false,"module_background_video":"","activate_custom_padding":false,"padding_top_desktop":"0","padding_top_tablet":"0","padding_top_mobile":"0","padding_bottom_desktop":"0","padding_bottom_tablet":"0","padding_bottom_mobile":"0","activate_custom_margin":false,"margin_top_desktop":"0","margin_top_tablet":"0","margin_top_mobile":"0","margin_bottom_desktop":"-50","margin_bottom_tablet":"-30","margin_bottom_mobile":"-10","disable_on":[],"content_alignment_desktop":"left","content_alignment_tablet":"left","content_alignment_mobile":"left"},"color":"#00aaa7","height":"12"}},{"acf_fc_layout":"simple_content","_acfe_flexible_toggle":"","content_full_width_landing":{"module_options":{"":null,"module_id":"n651469d344e96","module_class":"","module_background_type":"color","module_background_color":"","module_background_image":false,"module_background_video":"","activate_custom_padding":true,"padding_top_desktop":"30","padding_top_tablet":"10","padding_top_mobile":"10","padding_bottom_desktop":"60","padding_bottom_tablet":"10","padding_bottom_mobile":"10","activate_custom_margin":false,"margin_top_desktop":"-30","margin_top_tablet":"-10","margin_top_mobile":"-10","margin_bottom_desktop":"-80","margin_bottom_tablet":"-10","margin_bottom_mobile":"-10","disable_on":[],"content_alignment_desktop":"left","content_alignment_tablet":"left","content_alignment_mobile":"left"},"content":"<h4><span style=\"color: #008b96;\">Marque la diferencia para sus pacientes con una tecnolog\u00eda l\u00edder en el sector respaldada por un servicio de atenci\u00f3n al cliente excepcional<\/span><\/h4>\n<p><strong>Liderar una industria requiere innovaci\u00f3n. <\/strong>No solo en las soluciones que ofrecemos, sino tambi\u00e9n en nuestra dedicaci\u00f3n a mejorar nuestros procesos. Hemos realizado mejoras significativas en nuestra capacidad de servicio de atenci\u00f3n al cliente para que pueda confiar plenamente en Natus y en el rendimiento de su sistema, independientemente de d\u00f3nde ejerza.<\/p>\n"}},{"acf_fc_layout":"content_multiple_columns","_acfe_flexible_toggle":"","content_multiple_columns":{"module_options":{"":null,"module_id":"n650e117bbbf31","module_class":"","module_background_type":"color","module_background_color":"","module_background_image":false,"module_background_video":"","activate_custom_padding":true,"padding_top_desktop":"20","padding_top_tablet":"50","padding_top_mobile":"10","padding_bottom_desktop":"75","padding_bottom_tablet":"20","padding_bottom_mobile":"0","activate_custom_margin":false,"margin_top_desktop":"-80","margin_top_tablet":"-10","margin_top_mobile":"-10","margin_bottom_desktop":"0","margin_bottom_tablet":"0","margin_bottom_mobile":"0","disable_on":[],"content_alignment_desktop":"left","content_alignment_tablet":"left","content_alignment_mobile":"left"},"columns_per_rows_desktop":"5","columns_per_rows_tablet":"1","columns_per_rows_mobile":"1","columns":[{"column_background":"#f1f1f1","column_size":"one-third","column_alignment":"align-left","activate_top_right_border_radius":false,"content_type":false},{"column_background":"#f1f1f1","column_size":"one-third","column_alignment":"align-left","activate_top_right_border_radius":false,"content_type":[{"acf_fc_layout":"simple_content","content":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-6727\" src=\"\/wp-content\/uploads\/Training-Icon.png\" alt=\"\" width=\"200\" height=\"200\" \/><\/p>\n<p style=\"text-align: left;\"><strong>Mejora de la formaci\u00f3n de los t\u00e9cnicos<\/strong><\/p>\n"}]},{"column_background":"#f1f1f1","column_size":"one-third","column_alignment":"align-left","activate_top_right_border_radius":false,"content_type":[{"acf_fc_layout":"simple_content","content":"<p style=\"text-align: center;\"><strong><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-6734 alignleft\" src=\"\/wp-content\/uploads\/Faster-Response-Icon.png\" alt=\"\" width=\"200\" height=\"200\" \/> Respuestas m\u00e1s r\u00e1pidas a las solicitudes de servicio<\/strong><\/p>\n"}]},{"column_background":"#f1f1f1","column_size":"one-third","column_alignment":"align-left","activate_top_right_border_radius":false,"content_type":[{"acf_fc_layout":"simple_content","content":"<p style=\"text-align: center;\"><strong><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-6745 size-full\" src=\"\/wp-content\/uploads\/Field-Service-Icon.png\" alt=\"\" width=\"200\" height=\"200\" \/><\/strong><strong> Ampliaci\u00f3n del equipo de servicio externo<\/strong><strong><br \/>\n<\/strong><\/p>\n"}]}]}},{"acf_fc_layout":"testimonial","_acfe_flexible_toggle":"","testimonial_full_width_landing":{"module_options":{"":null,"module_id":"n651469d3544c6","module_class":"","module_background_type":"color","module_background_color":"","module_background_image":false,"module_background_video":"","activate_custom_padding":true,"padding_top_desktop":"0","padding_top_tablet":"0","padding_top_mobile":"0","padding_bottom_desktop":"60","padding_bottom_tablet":"20","padding_bottom_mobile":"20","activate_custom_margin":false,"margin_top_desktop":"0","margin_top_tablet":"0","margin_top_mobile":"0","margin_bottom_desktop":"-60","margin_bottom_tablet":"-20","margin_bottom_mobile":"-20","disable_on":[],"content_alignment_desktop":"left","content_alignment_tablet":"left","content_alignment_mobile":"left"},"inner_background":"#00aaa7","icon_color":"","testimonial":"Hemos contado con Natus durante a\u00f1os. Siempre es f\u00e1cil comunicarse por tel\u00e9fono: pr\u00e1cticamente no hay tiempo de espera en comparaci\u00f3n con otros proveedores de servicios.","name":"Atenci\u00f3n al cliente de Natus Neuro","title":""}},{"acf_fc_layout":"right_image_left_content_single_cta","_acfe_flexible_toggle":"","right_image_left_content_single_cta_landing":{"module_options":{"":null,"module_id":"n651469d54b03a","module_class":"","module_background_type":"color","module_background_color":"","module_background_image":false,"module_background_video":"","activate_custom_padding":false,"padding_top_desktop":"0","padding_top_tablet":"0","padding_top_mobile":"0","padding_bottom_desktop":"0","padding_bottom_tablet":"0","padding_bottom_mobile":"0","activate_custom_margin":true,"margin_top_desktop":"0","margin_top_tablet":"0","margin_top_mobile":"0","margin_bottom_desktop":"0","margin_bottom_tablet":"0","margin_bottom_mobile":"0","disable_on":[],"content_alignment_desktop":"left","content_alignment_tablet":"left","content_alignment_mobile":"left"},"":null,"label":"","title":"Utilizamos sus comentarios para superar las expectativas","description":"<p>Con m\u00e1s de 80 a\u00f1os de experiencia al servicio de las necesidades de m\u00e9dicos de todo el mundo, en Natus defendemos la calidad de nuestras soluciones y nos preocupamos por garantizar que nuestros clientes tengan siempre la mejor experiencia posible.<\/p>\n<p>&nbsp;<\/p>\n<p>Gracias a los comentarios de nuestros usuarios, hemos dedicado tiempo y recursos a mejorar nuestra infraestructura de servicios para ofrecer un valor a\u00fan mayor a quienes eligen Natus.<\/p>\n<ul class=\"color-list\">\n<li><span style=\"color: #008b96;\"><strong>Implantamos un avanzado sistema de llamadas mundial<\/strong> <\/span>\u2014con tecnolog\u00eda RingCentral\u2014 que permite a nuestro equipo de servicio atender r\u00e1pidamente las llamadas de servicio prioritarias y responder a todas las consultas de forma m\u00e1s coherente y eficaz<\/li>\n<li><span style=\"color: #008b96;\"><strong>Ampliaci\u00f3n de la formaci\u00f3n de nuestros representantes de primera l\u00ednea<\/strong><\/span> y mayor acceso a la informaci\u00f3n en tiempo real con un nuevo sistema CRM de Salesforce para gestionar y atender mejor todas las consultas<\/li>\n<li><span style=\"color: #008b96;\"><strong>Aumento del n\u00famero de miembros del equipo de Asistencia t\u00e9cnica y servicio profesional<\/strong><\/span> en nuestra plantilla para apoyar experiencias de servicio al cliente m\u00e1s personales y atentas<\/li>\n<li><span style=\"color: #008b96;\"><strong>Medici\u00f3n y seguimiento continuados de las opiniones de los clientes <\/strong> <\/span>sobre nuestra respuesta de servicio, para identificar nuevas formas de atender mejor a nuestros clientes<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Estas mejoras nos permiten ofrecer a nuestros clientes una experiencia de servicio m\u00e1s fluida.<\/strong><\/p>\n","link":null,"image":{"ID":16261,"id":16261,"title":"Service Contracts 2_800x450","filename":"Service-Contracts-2_800x450.png","filesize":542132,"url":"https:\/\/natus.com\/wp-content\/uploads\/Service-Contracts-2_800x450.png","link":"https:\/\/natus.com\/es\/excelencia-en-el-servicio\/service-contracts-2_800x450-2\/","alt":"Service Contracts - 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Ponerme en contacto con ustedes marc\u00f3 la diferencia.","name":"Atenci\u00f3n al cliente de Natus Neuro","title":""}},{"acf_fc_layout":"content_multiple_columns","_acfe_flexible_toggle":"","content_multiple_columns":{"module_options":{"":null,"module_id":"n65146afa179dd","module_class":"","module_background_type":"color","module_background_color":"","module_background_image":false,"module_background_video":"","activate_custom_padding":false,"padding_top_desktop":"0","padding_top_tablet":"0","padding_top_mobile":"0","padding_bottom_desktop":"0","padding_bottom_tablet":"0","padding_bottom_mobile":"0","activate_custom_margin":false,"margin_top_desktop":"0","margin_top_tablet":"0","margin_top_mobile":"0","margin_bottom_desktop":"0","margin_bottom_tablet":"0","margin_bottom_mobile":"0","disable_on":[],"content_alignment_desktop":"left","content_alignment_tablet":"left","content_alignment_mobile":"left"},"columns_per_rows_desktop":"3","columns_per_rows_tablet":"1","columns_per_rows_mobile":"1","columns":[{"column_background":"","column_size":"one-third","column_alignment":"align-center","activate_top_right_border_radius":false,"content_type":[{"acf_fc_layout":"simple_content","content":"<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-6545 aligncenter\" src=\"\/wp-content\/uploads\/Natus_Care_4xSeals-1-1.png\" alt=\"Natus Care ensures your equipment will continue to provide quality patient screening and assessment.\" width=\"292\" height=\"565\" \/><\/p>\n"}]},{"column_background":"","column_size":"two-thirds","column_alignment":"align-left","activate_top_right_border_radius":false,"content_type":[{"acf_fc_layout":"simple_content","content":"<h5 style=\"text-align: left;\"><strong>Experimente la excelencia continua con Natus Care<\/strong><\/h5>\n<p style=\"text-align: left;\">Nuestra promesa de ofrecer la excelencia no se acaba despu\u00e9s de haber comprado el producto. Es solo el principio de nuestro apoyo continuado. Independientemente del nivel de servicio o asistencia que necesite, Natus se compromete a proporcionarle la mejor experiencia posible para ayudarle a sacar el m\u00e1ximo partido de su equipo.<\/p>\n<ul>\n<li style=\"text-align: left;\">Servicio de campo pr\u00e1ctico para instalar, mantener y reparar de forma experta cualquiera de nuestros productos l\u00edderes del sector<\/li>\n<li>Asistencia t\u00e9cnica mundial por parte de personal de campo que trabaja directamente con usted para abordar y resolver problemas t\u00e9cnicos, minimizando el tiempo de inactividad de los equipos y la interrupci\u00f3n del flujo de trabajo<\/li>\n<li>El servicio inform\u00e1tico cl\u00ednico garantiza una implantaci\u00f3n perfecta de los productos para que funcionen en sus infraestructuras inform\u00e1ticas y entornos de consulta \u00fanicos y complejos, con un riesgo m\u00ednimo<\/li>\n<\/ul>\n<p style=\"text-align: left;\">Tanto si desea cobertura total, parcial o mantenimiento preventivo, las flexibles opciones de servicio Natus Care proporcionan justo el nivel de asistencia que los clientes necesitan.<\/p>\n"}]}]}},{"acf_fc_layout":"contact_form","_acfe_flexible_toggle":"","contact_form_landing":{"module_options":{"":null,"module_id":"n651469d79b236","module_class":"","module_background_type":"color","module_background_color":"","module_background_image":false,"module_background_video":"","activate_custom_padding":false,"padding_top_desktop":"0","padding_top_tablet":"0","padding_top_mobile":"0","padding_bottom_desktop":"0","padding_bottom_tablet":"0","padding_bottom_mobile":"0","activate_custom_margin":false,"margin_top_desktop":"0","margin_top_tablet":"0","margin_top_mobile":"0","margin_bottom_desktop":"0","margin_bottom_tablet":"0","margin_bottom_mobile":"0","disable_on":[],"content_alignment_desktop":"left","content_alignment_tablet":"left","content_alignment_mobile":"left"},"":null,"activate_intro":true,"intro_text":"Let us know your thoughts","intro_text_color":"#005e63","intro_link":null,"activate_description":true,"description_title":"","description_copy":"We look forward to hearing about your Natus customer service experience. 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