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Support that keeps you one-step ahead. Our promise to provide excellence doesn’t end once you’ve made a purchase. From equipment repair, service maintenance, calibrations and help desk support – we’re with you at every step.
With NatusConnect Live Chat, worldwide call system and email support options, there are multiple convenient options to connect
with our global Technical Service Team for assistance.
Contact Numbers
Xltek / NeuroWorks / Grass Products
Toll Free: 800-387-7516 (US &Canada)
Phone: 905-829-5300 (International)
Fax: 905-829-5304 or 888-404-2992
For NeuroWorks license activation, please contact: NWSWLicenseActivations@natus.com
Schwarzer Products
Phone: +49 89 83942 0 (Munich, Germany)
BRAINQUICK Products
BrainWatch Point-of-Care EEG
Phone: 1-800-356-0007
Email: brainwatch@natus.com
Nicolet Products
Toll Free: 800-356-0007 (US & Canada)
Phone: +1-608-829-8500 (International)
Fax: + 1 608-829-8589
Dantec Products
Toll Free: 800-387-7516 (US & Canada)
Phone: 905-829-5300 (International)
Fax: 905-829-5304 or 888-404-2992
NEUROWERK Products
SleepWorks
Phone: 888-662-7632 (US & Canada)
Phone: 1-613-254-8877 (International)
Fax: 905-829-5304 or 888-404-2992
For SleepWorks license activation, please contact: NWSWLicenseActivations@natus.com
Embla Products
Phone: 888-662-7632 (US & Canada)
Phone: 1-613-254-8877 (International)
Fax: 905-829-5304 or 888-404-2992
Camino
Toll Free: 800-356-0007 (US & Canada)
Phone: 608-829-8500 (International)
Fax: + 1 608-829-8589
Other Neuro Products
Toll-Free: 877-842-7970 (US & Canada)
Tel: +1 303-431-9400
Fax: 608-829-8639
Tel: +1 (855) 466-8324 (US)
Tel: +1 (650) 802-0400;
Toll Free US & Canada (888) 496-2887
Fax: 925-397-3140
Tel: +1 855-NICVIEW
Fax: 206-767-0573
Toll Free: (800) 645-3616 (US)
Tel: (631) 457-4430
Fax: (631) 457-4444
State of CA is supported after hours (888) 496-2887 (5pm-5am PST weekdays, all weekends)
Tel: +1 (888) 496-2887
Product warranties, downloads and returns
e-IFU Downloads
Product Knowledge Center
Looking for product manuals or electronic Instructions for Use (e-IFU) for your Natus product? Access our Product Knowledge Center.
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Service Programs
No matter what level of service or support you need, Natus is committed to providing the best possible experience to help you make the most of your equipment.
Explore the service contracts offered by Natus.
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