Natus Service & Support

Natus’ promise to provide excellence doesn’t end once a customer has made a purchase. It’s just the beginning of our continued support.

As a global company with more than 80 years’ experience serving the needs of clinicians around the world, Natus stands by the quality of its products and supports its customers successful adoption and use of its products through exceptional customer service and ongoing support.

ALERT: Information regarding the recent and ongoing CrowdStrike outage, which occurred July 18, 2024

Dear Natus Partners,

There is a global technology outage at a CrowdStrike that has impacted IT systems around the world. For those of you who have been affected, we encourage you to monitor the status of the outage as well as remediation steps at the following website, or by contacting your CrowdStrike representative.

IMPORTANT: This is ONLY impacting Natus customers that are utilizing CrowdStrike. Note that there is no issue with Natus products directly.

Please see the following link for further information:

Customer Support
Questions about your account or service contract, information about Natus products or general inquiries
Technical Service
Get support for your Natus product, view product warranties, chat with a Natus Technical Service representative through NatusConnect Live Chat
Service Programs
Learn more about Natus FlexSelect subscription and Natus Care service programs
Natus Trust Center
Learn about the Natus Product Security Program, download security bulletins
Product Knowledge Center
Find information about your product, including electronic Instructions for Use (eIFUs)
Software Download Center
Download the latest software versions for your Natus product

Product Knowledge Center

Looking for product manuals or Instructions for Use for your Natus product?

Access our Product Knowledge Center

e-IFU Archive

Looking for an older version of an IFU?

Visit the e-IFU Archive here

e-IFU Notifications

Instructions for Use (e-IFUs)  are updated on an ongoing basis.

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Product Warranties

Need to access product warranties or view Natus Terms & Conditions?


Natus Service Excellence

Leading an industry requires innovation. We've made significant upgrades to our customer service capabilities so you can rely on Natus to give you full confidence in your system's performance, no matter where you practice.

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