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Customer Support

At Natus we know that the performance of our customer service organization is as important to our customers as the performance of our products and we are here to serve you, our valued customers. If you are interested in obtaining a quote or gathering additional information regarding our products, we can help. Give us a call, use this online form or send an email or fax using the contact information below. We look forward to assisting you.

Natus Customer Service Contact Information


General


Customer Training


Tel: 800-356-0007 (US)
e-mail: DL-madison.training@natus.com

Biomed Training (Neuro)
e-mail: system.training@natus.com

Service Contracts


Tel: 800-356-0007 (US)
e-mail: DL-madison.servicecontracts@natus.com

Neuro


United States


General Inquiries

To obtain a quote, information regarding your account, or  for additional information regarding our products

Customer Service: 1-800-356-0007
Local Number: 608-829-8500
Fax: 608-829-8775 Products
Fax: 608-829-8709 Supplies

Email: neurology.customerservice@natus.com

 

Australia & New Zealand


Tel: (AUS) 1800 290 772
Tel: (NZ) 0800 628 876

Email: orders.anz@natus.com

Germany


Tel: +49 89 83942 0
Fax: +49 89 83942 777

Email:  order.europe@natus.com

France


Tel.: +33 (0)5 56 08 54 76
Fax: +33(0)5 56 42 27 62
Email: infofrance@natus.com

Sensory


United States


Tel: +1 608-829-8500
Toll Free: 1-855-283-7978
Email: customer.service@natus.com
Webshop: natusmedicalstore.com

 

Canada


Tel: 1-514-856-9212
Toll Free: 1-800-363-0793
Email: otoinfo.ca@natus.com

Germany


Tel: +49 251 203 983-0
Fax: +49 251 203 983-999

Email: hbinfo.de@natus.com

France


Tel: +33 1 60 13 76 66
Fax: +33 1 60 13 76 67

Email: hbinfo.fr@natus.com

UK & Ireland


Tel: (UK) +44 1280 730 755
Tel: (Ireland) +353 16 950 673

Email: hearingbalanceinfo.uk@natus.com

Italy


Tel: +39 049 89 11 110
Fax: +39 049 89 11 316

Email: infoitalia@natus.com

Spain


Tel: +34 914 282 233

Email: hbpedidos.es@natus.com

Australia & New Zealand


Tel: (AUS) 1800 290 772
Tel: (NZ) 0800 628 876

Email: orders.anz@natus.com

Nordics


Tel: +45 32 74 11 73

Email: cservice_int@natus.com

BeNeLux


Tel: +31 85 7826 478

Email: otoinfo.nl@natus.com

China


Tel: +86 21 61952178

Email: cservice_cn@natus.com

Rest of World


Natus maintains a network of representative distribution companies in countries throughout the world. For Sensory sales, service or support please contact your local distributor.

Technical Service

Need assistance from technical service?

For assistance with equipment repair, service maintenance, calibrations and help desk support for your Natus product contact our Technical Service Team.

Downloads

Product Knowledge Center

Looking for product manuals or electronic Instructions for Use for your Natus product? Access our Product Knowledge Center.

 

To view previous revisions of product eIFUs, click here.

Contact Customer Service


Email Us

Prefer to email us? Please complete the form below and a Natus representative will be in touch.