×

Technical Service

Support that keeps you one-step ahead. Our promise to provide excellence doesn’t end once you’ve made a purchase. From equipment repair, service maintenance, calibrations and help desk support – we’re with you at every step.

 

With NatusConnect Live Chat, worldwide call system and email support options, there are multiple convenient options to connect
with our global Technical Service Team for assistance.

 

 

 

 

 

ALERT: Information regarding the recent and ongoing CrowdStrike outage, which occurred July 18, 2024

 

Dear Natus Partners,

 

There is a global technology outage at a CrowdStrike that has impacted IT systems around the world. For those of you who have been affected, we encourage you to monitor the status of the outage as well as remediation steps at the following website, or by contacting your CrowdStrike representative.

 

IMPORTANT: This is ONLY impacting Natus customers that are utilizing CrowdStrike. Note that there is no issue with Natus products directly.

 

Please see the following link for further information:
https://www.crowdstrike.com/blog/statement-on-windows-sensor-update/

 

Contact Numbers

Neuro


EEG


Xltek / NeuroWorks / Grass Products

Toll Free: 800-387-7516 (US &Canada)
Phone: 905-829-5300 (International)
Fax: 905-829-5304 or 888-404-2992

Schwarzer Products

Phone: +49 89 83942 0 (Munich, Germany)

BRAINQUICK Products

Tel: +49.37297.82555

Monday to Friday 8:00 a.m. to 4:30 p.m

Email: kundenservice@natus.com 

EMG


Nicolet Products

Toll Free: 800-356-0007 (US & Canada)
Phone: +1-608-829-8500 (International)
Fax: + 1 608-829-8589

Dantec Products

Toll Free: 800-387-7516 (US & Canada)
Phone: 905-829-5300 (International)
Fax: 905-829-5304 or 888-404-2992

NEUROWERK Products

Tel: +49.37297.82555

Monday to Friday 8:00 a.m. to 4:30 p.m

Email: kundenservice@natus.com 

PSG/Sleep


SleepWorks

Phone: 888-662-7632 (US & Canada)
Phone: 1-613-254-8877 (International)
Fax: 905-829-5304 or 888-404-2992

Embla Products

Phone: 888-662-7632 (US & Canada)
Phone: 1-613-254-8877 (International)
Fax: 905-829-5304 or 888-404-2992

Neurocritical Care


Camino

Toll Free: 800-356-0007 (US & Canada)
Phone: 608-829-8500 (International)
Fax: + 1 608-829-8589

Other


Other Neuro Products

Toll-Free: 877-842-7970 (US & Canada)
Tel: +1 303-431-9400
Fax: 608-829-8639

Sensory


Hearing & Balance


Tel: +1 (855) 466-8324 (US)

RetCam Products


Tel: +1 (650) 802-0400;
Toll Free US & Canada (888) 496-2887
Fax: 925-397-3140

NICVIEW


Tel: +1 855-NICVIEW
Fax: 206-767-0573

Neometrics


Toll Free: (800) 645-3616 (US)
Tel: (631) 457-4430

Fax: (631) 457-4444
State of CA is supported after hours (888) 496-2887 (5pm-5am PST weekdays, all weekends)

neoBLUE / ALGO


Tel: +1 (888) 496-2887

 

e-IFU Downloads

Product Knowledge Center

Looking for product manuals or electronic Instructions for Use (e-IFU) for your Natus product? Access our Product Knowledge Center.

 

To view previous revisions of product eIFUs, click here.

Explore More

Service Programs

No matter what level of service or support you need, Natus is committed to providing the best possible experience to help you make the most of your equipment.
Explore the service contracts offered by Natus.

Prefer to submit your support question through email?


To submit your support question through email, please fill out this form.

The more precise you are, the quicker we can route and respond to your question. Thank you!